Product exchange/return policy

1. The company is happy to accept the change/return of the product within 7 working days after the customer has signed for the product. If after that date and time, the company reserves the right not to accept, change / return the product.

2 .Customers can request for a change/return of products, with the customer having to deliver the product back to the company. Where the product the customer wants to change/return should be in perfect condition Not damaged by use.

3. The customer must be responsible for the cost of returning the product to the company. Unless the return of the product is caused by the error of the company.

4. Product conditions must not be changed in any way. Including price tag brand label Various manual documents are still there and contained in the packaging of that product. In the same condition as the Company forward to customer Ready to show proof of purchase

Conditions for products that can be exchanged/returned

1. The company delivers the wrong model, color or size to customers. The customer receives the wrong product that does not match the order.

2. The company delivers products that are damaged, damaged, or cannot be used for receiving the product to the customer.

3. The company reserves the right to consider checking the condition of the returned product before sending a new product. To customers.

4. The company reserves the right not to change / return. The product is returned in any case, for example, the customer is not satisfied with the product. Customers want to change products across models. Or customers change their minds Or want to change the size of the product.

5. The company reserves the right to change the product under the policies and conditions specified by the company. Set only

Procedure for changing/returning products

1. Inform staff via email e29shop@e29.io between 09.00 - 18.00 every day except Saturday-Sunday and public holidays.

2. The staff will contact you back.

3. The customer must send the product back to the company. Through verifiable channels such as EMS where the product must be in perfect condition Not damaged from use The product condition must not be changed in any way. Including price tag brand label Various manual documents are still available and contained in the packaging of that product. In the same condition as the condition that the company delivers to customers.

4. When the company has received the product and inspected must comply with the notification The company will deliver new items to customers.

5. The customer will receive the product within 7-14 working days from the date the company receives the returned product.

Refund Policy

The company will refund the purchase price to the customer. In the event that the company Unable to ship the product as ordered by the customer. (In the event that the product that the customer wants to change / return not available in stock only)

Refund conditions

1. All items must be in their original packaging undamaged condition. Ready to sell again

2. The customer must send the item back within 7 days from the date the customer has signed for the product.

3. The refund will be only for the product price. Postage and shipping are not included.

Product refund period

1. In the case of customers paying via credit card of commercial banks registered in Thailand A refund will be made back to the credit card used by the customer for payment. It takes about 15-20 business days depending on the credit card cutting cycle of the customer's card-issuing bank.

2. In the event that the customer pays via Internet Banking, the refund will be returned to the name and account number that the customer transferred to pay for the product only. Takes about 7 days

Cancellation Policy

If the customer has already ordered and paid Orders cannot be canceled under any circumstances.